In most projects, products are also used, either to manage complex procedures or to automate recurring processes. If there are no optimal products yet or certain problems are still unsolved, good ideas have to be implemented as procedures or processes. Only few things are so individual that they are only needed by one customer. Usually things are used again and again by the next and the next but one customer. We have always faced this parallelism of project business and product development.
We always keep an eye on where a more generic development effort for IT tools is worthwhile because the tool can also be used in the follow-up project.
For example, our holistic application management tool has been used by a large number of major Notes customers and has become an important component in migration projects. With the holistic outlook bridge, we are creating an important bridge between an Outlook client and Notes applications that need to be kept running. With the holistic migration control center, we control a large part of the processes required for mail migration. With the holistic PowerShell launch center, we are launching a tool that, based on our project experience, closes a large gap in the administration process of a Microsoft infrastructure.